Table of Contents

Onsite Training

If training and/or tutoring is required at the customer's location, the general charge for this service consists of a charge per day, plus expenses.  Please fill out and fax the Visitation Request form by clicking the link below.  After you have printed the form, fax it to (541) 776-0007.

For training in the U.S.A., click here to view and print the Visitation Request Form. (For International training, please email or call for rates.)

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Registering a Program

Note:  The term "program" as used below refers to the program purchased by a given customer, such as Cabinet Pro, Door Pro, etc..

For Program Versions that are dated between 1986 and 2005

1.  Each purchase of a program authorizes the purchasing company a single Authorization Number.

2.  If a customer requires a second Authorization Code due to a hard drive crash, proof of a hard drive crash must be provided by a third party not associated with the purchasing company.

3.  The Authorization Code provided to a company authorizes that company installation of the program on two and only two computers.  If one of the computers is no longer active, and the customer wishes to transfer the use of the program to another computer, then proof of program un-installation or non-functionality of the original computer must be provided to Siskiyou Products before another Authorization Code is given.

For Program Versions that are dated after 2005

1.  Each purchase of a program authorizes the purchasing company a single Authorization Number 

(1986-2005), or two Registration Numbers registered under the same company name (after 2005).

2.  If a customer requires a third Registration Number for a third computer, then the program must be un-registered from one of the original computers with the un-registration information sent to Siskiyou Products via email.

3.   If one of the registered computers is no longer operative, and the customer wishes to transfer the use of the program to another computer, then proof of non-functionality of the original computer must be provided to Siskiyou Products by a third party not associated with the purchasing company before another Registration Number is given.

How to Register a Computer

Access the File Menu at the top of the opening screen of Cabinet Pro or Door Pro.  Click the "Register this Computer" option and follow the prompts on the subsequent windows. 

How to Un-Register a Computer

Access the File Menu at the top of the opening screen of Cabinet Pro or Door Pro.  Click the "Un-Register this Computer" option and follow the prompts on the subsequent windows. 

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Training at Siskiyou Products

If training and/or tutoring is required at Siskiyou Products, we have three possibilities:

Option 1:  $185 for a 2-hour block of instruction scheduled at 6AM PST, Mon - Fri. 
This option requires the following:
    A.  That you download and install the latest version of the program.
    B.  That you call us at 6AM, PST on the date of the scheduled training.
    C.  That we link up to your computer via the internet.  (See our Contact Us page)

This option is by far the most efficient and cost effective method of training, and must be requested and paid for in advance.  If you have high-speed internet access, then you will be seeing what we are doing with the program on YOUR computer while we talk via the telephone.  If you miss this 2-hour session you will be charged an additional $50 re-scheduling fee.  Remember:  time is being reserved for you between 6AM and 8AM.  If you call late, the session is still reserved between 6AM and 8AM, and will end at 8AM.  So please make sure you call at 6AM sharp to use the maximum time reserved for you. 

Click here to view and print the Tutoring via Telephone Request Form.

Option 2:  $75 per hour for the customer who travels to Medford, OR, Wednesday though Friday, in order to receive individualized tutoring on the use of the program. 
This option must be requested and paid for in advance.

Click here to view and print the Tutoring at our Office Request Form.

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Transfer of Ownership

To transfer ownership of a program you must be current on update/support fees.  If you wish to transfer ownership of Cabinet Pro, Door Pro, or Garage Pro, please note the prices below, and then fill out the Transfer of Ownership form.  Fax this completed form to (541) 776-0007.

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Change of Company Name

Most suppliers of cabinet manufacturing software programs charge $900 - $1,500 per user above and beyond the cost of the program for a security "key" (or "dongle") to ensure the program is being used on a single computer.  Siskiyou Products has chosen to have no such policy.  When you first purchased Cabinet Pro, Door Pro, Furniture Pro, or Garage Pro you were registered with Siskiyou Products under the Company name you provided at the time.  This company name was hard-coded into your version of the program, and is our only method of minimal security.

If you wish to change your company name on the program, then we need to formally re-register your company name, and issue you a new Authorization Code.  You are entitled to change your company name one time for a charge of $300.  If you decide to change your company name again, you will not be authorized to re-register under a third company name; instead, you will need to re-purchase the program. 

If you wish to re-register your program under a new company name, and this is the first time you have applied for a change of company name, please fill out and fax the Change of Company Name form by clicking the link below.  After you have printed the form, fax it to (541) 776-0007.

Click here to view and print the Change of Company Name Form.

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Refund Policy

Who is Authorized a Refund?

1.  Definition of "Date of Purchase":   The date of purchase is defined as the date shown on the front of the cashed check, the date of the financial transaction, or the date on the Purchasing Agreement, whichever is earliest. (Example:  If the Purchasing Agreement is dated June 7, and the transaction itself is dated June 8, then the "Date of Purchase" is defined as the earlier of the two, June 7.)

2.  Definition of "Trial Period":  The standard Trial Period consists of a 30-day period from the the Date of Purchase (q.v.), unless otherwise stipulated in the signed Purchasing Agreement.  An example of 30 days is from June 7 to July 6 (since June has a total of 30 days).  In this example, July 7 would be considered to be past the 30 day trial period, even though it is past by only a single day.  From July 7 to August 6, however, represents 31 days (since July has a total of 31 days) and would be considered to be past the 30 day trial period.

3.  Although all programs will be sent via CD, which is to be mailed or over-nighted, the date of purchase is still defined as described above.  Although not advised, the customer may download the full program for immediate delivery.

4.  No refunds are authorized on any down payments for a given program, nor after any programming changes have been performed at the written request of the buyer, nor after an on-site visitation has been authorized, in writing, by the buyer. 

5.  No refunds are authorized on the purchase of the Trial Version or on Garage Pro Express.  In addition, no refunds are authorized on any program if the Trial Version was ever purchased at any time.

6.  No refunds are authorized on the purchase of Cabinet Pro, Door Pro, or Garage Pro as an Idea Generator.

7.  No Refunds of any sort are authorized on purchases made from outside the United States and Canada.  The 30-Day money back guarantee exists for only purchases made from within the United States and Canada.

8.  No refunds are authorized on the payment of Yearly Update and Support fees.

9.   Under no circumstances will a refund be given if requested after the 30-Day Trial Period has expired, nor after a permanent Registration Number has been requested by, or given to, the customer.

10.   Payment for an Upgrade from one program to another, such as from Cabinet Pro Lite to the Standard Version of Cabinet Pro, or from the Standard Version to the CNC Version, is not refundable.

11.  On all programs other than those mentioned above, refunds are authorized on the purchase price minus 10% of the purchase price if requested within 30-days after purchase.  We are absolutely dedicated to honoring our refund policy.  We will mail a refund with no hesitation or delay as long as the refund is requested within the 30-day Trial Period.  However, absolutely no refunds are authorized after the expiration of the Trial Period, nor after a permanent Registration Number has been requested by, or given to, the customer.  There are no exceptions to this policy.  

How to Obtain a Refund.

1.  A request for a refund via e-mail or registered mail must be made on or before the 30th day from the date of purchase, unless otherwise stipulated in the signed Purchasing Agreement.  This date of purchase is defined as the date shown on the cashed check, or the date of the Credit Card or Direct Deposit transaction.  This request must be done before the money back Trial Period has expired.  Important Note:  If you send a request via email, your email must have the word "Refund" in the subject line, otherwise our email filters may automatically delete it before it reaches our office.

2.  If the purchase was made by check, then a photocopy of the front and back of the cashed check must be faxed or sent to Siskiyou Products.  This may be done before or after the money back trial period has expired, as long as the request was made before the trial period expired.

3.  Return the CD, in its original case, to:

Siskiyou Products
2645 Beverly Drive
Medford, OR 97504

4.  After 35 days have passed from the date of purchase email Siskiyou Products the following information:

    A.  Your Name and Company name
    B.  Program Purchased
    C.  Date of Purchase
    D.  Amount Paid
    E.  Method of Payment (Credit Card or Company Check)
    F.  Amount to be refunded (Amount paid minus 10%)
    G.  Address to which the refund check should be mailed

(Remember to place the word, "Refund" in the subject line.)

Regardless of whether the purchase was made by check or by credit card, a refund check will be mailed to the address shown on this email after the fulfillment of Steps 1, 2, and 3 above, and after 35 days from the original financial transaction date.

5.  Under no circumstances will a refund be given if requested after the Trial Period has expired, nor after a permanent Registration Number has been requested by the customer.

Return to the Ordering Screen

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The Trial Version

The Trial Version of Cabinet Pro, sold for 10% of the purchase price, consists of the full Cabinet Pro program.  The Trial Version of Garage Pro, sold for $130, consists of the full Garage Pro program with the Accessories Group's Libraries.  Both trial versions have no limitations, other than their lifespan of 30 days.  Purchase of this Trial Version allows the user to full technical support, as well as the authorization to download any program updates during the course of the trial period.

Please note: 

1.  The cost of the Trial Version is applicable towards the purchase of  Cabinet Pro or Garage Pro

at their regular price.

2.  Once the Trial Version is purchased, the purchaser does not qualify to purchase Cabinet Pro or Garage Pro at the reduced rate as expressed in the Special Offers.

Yearly Update and Support

Siskiyou Products combines the charge for yearly support with the charge for updates within that calendar year as a single charge.  The charge for a given program is described at our Features screen.

Please note: 

Only the most recent version of Cabinet Pro, Door Pro, and Garage Pro is supported.  Technical support will not be given to older versions of our software.  If you want to know why this is so, please click here.

1.  Under normal circumstances, a new customer is entitled to 30 days of free technical support as well as 30 days of free updates.  After this 30 day period, the new customer may opt to purchase, at a pro-rated cost, further updates and support until the end of that calendar year, i.e., December 31.

2.  All update/support fees for existing customers are due in January of each calendar year, if the customer wishes to continue being eligible for updates and technical support for that year.  The yearly password that allows the update to operate on a given machine is changed in January of each year.

3.  An existing customer may purchase the current year's updates and technical support at any time during the year.  This will result in the customer receiving all cumulative updates that were issued up to that time, as well as all updates remaining in that calendar year.  (It is for this reason that the full amount is still due even if paid in November rather than in January of a given year.)

4.  If a customer wishes to skip a year or more of updates and support, and then wishes to purchase updates and support, then the customer will owe his regular update fee multiplied by the number of years skipped, where the amount owed is not to exceed $700.

5.  From 1986 until December of 2006, update/technical support fees have varied according to which program was purchased.  The amount charged for updates and support has not changed since 1992.  But as of January 1, 2007 the update and technical support fees will change according to the following schedule:

Multiple Licenses:

In addition to the update/technical support fees shown above, there exists an additional charge of 50% of the Fee shown above times the number of each extra license.  (Each license allows two computers.)

Payment Options

Although we generally discourage a payment plan for the purchase of our software programs, we do offer limited terms of dividing a purchase into 2-3 payments.  If your company wishes to place your purchase on one of our payment plans, we may spread the payment out over a maximum of 60 days.  The chart below shows three available options, where a minimum non-refundable down payment of 25% is required for each:

Example 1:  The CNC Edition is purchased for $7,950, and the buyer wishes to pay 3 equal payments spread out over 60 days.  What are the payments and total price?

First, we find the first payment (without interest).  Because we are spreading this purchase over a 60-day period, with 3 payments, we divide the purchase price by 3:
7950/3 = $2,650.00  (This is not the amount actually paid...see below)

Next, we find the unpaid balance:
7950-2650 = $5,300.00

We then calculate the finance charge from the unpaid balance:
5300 x 12% = $636   (12% is chosen from the table above)

Finally, we find the total price:
7950 + 636 = $8,586.00

Each payment is then calculated from the Total Price divided by the number of payments:
8586/3 = $2,862.00  (This is the amount actually paid the 1st payment as well)

Example 2:  The CNC Edition of Door Pro is purchased for $6,950, and the buyer wishes to pay 3 payments spread out over 30 days, but wishes to initially pay the minimum down payment (25% of the purchase price).  What are the payments and total price?

First, we find the first payment (without interest).  Because the minimum down payment was chosen, we multiply the total price by 25%:
6950 x 25% = $1,737.50  (This is not the amount actually paid...see below)

Next, we find the unpaid balance:
6950-1737.5 = $5,212.50

We then calculate the finance charge from the unpaid balance:
5212.5 x 10% = $521.25   (10% is chosen from the table above)

Finally, we find the total price:
6950 + 521.25 = $7,471.25

So the 1st payment is determined by the minimum non-refundable down payment plus 1/3 of the total interest:

1st Payment = $1,737.50 +521.25/3 = $1,911.25

The 2nd and 3rd payments are then calculated from the balance divided by the number of payments:
(7471.25-1911.25)/2 = $2,780  (This is the amount paid as the 2nd and 3rd payments within 30 days)

Special Rates for Multiple Purchases of a given Program

Each purchase of a program authorizes the purchaser to install the program on two computers.  Option 1 below describes purchases where each purchase will be registered under different company names.  Option 2 below describes purchases where more than two computers are needed by the same company.

Option 1:  Purchases where each purchase will be assigned a different Registration Number and used by a separate company.

If your company wishes to purchase more than one copy of a given program at one time, Siskiyou Products offers discounts according to the table below.  To qualify for these discounts, the quantity shown must be purchased on the same order.  Multiple purchases made at different times are not cumulative and do not qualify for the discounts shown below.  Each purchase below qualifies to have the program installed on two computers, registered under the same company name, per purchase.
 

Option 2:  Purchases where more than two installations are needed and each installation will be assigned the same company name and used by the same company.

Our Purchasing Agreement allows for the program to be installed on two computers per purchase, both of which must be registered under the same company name.  Items 1 and 2 below refer to increasing to more than two computers during the first 30 days of your initial purchase.

1.  If you wish to place the program on more than two computers, with the name of the company the same on all computers, simply add 20% of the purchase price for each computer over two.

2.  If you are purchasing as an Idea Generator, then use the Idea Generator price as your purchasing price.  Otherwise, use the Current Regular Price as your purchasing price.

3.  If you are increasing to more than two computers any time after 30 days following your initial purchase, then add 20% of the Current Regular Price for each computer over two.

Reseller Program:  a brief description

1.  Authorized Resellers of Cabinet Pro, Door Pro, and Garage Pro may qualify for a rebate equal to 10% percent of the purchase price of the program.  An individual or company must be approved, in writing, before they qualify as an authorized reseller of our software.

2.  The Reseller is not expected or authorized to give demonstrations or technical support. 

3.  A "sale" is defined as the purchase of software resulting from the efforts of the reseller.  In addition, the buyer must have been initially contacted by the reseller.  Buyers referred to the reseller by Siskiyou Products, or buyers who are current customers of Siskiyou Products do not qualify as a "sale" by the reseller.  In general, a buyer who purchases a machine from the reseller, where Cabinet Pro or Door Pro are included as part of the packaged purchase is considered a sale by the reseller.

4.  The software, along with the necessary passwords, will be sent to the buyer after payment has been received at Siskiyou Products.

Upgrading to another Program

A purchase of any program automatically allows the purchaser the option of upgrading to a higher version at any time in the future by simply paying the difference in price between the regular price of the two programs.  In addition, the Regular Price of a higher version, in the case of a price increase, will remain locked at whatever its price was at the time of the original purchase for a period of six months from the date shown on the Purchasing Agreement.

Example:  If the Standard Edition of Cabinet Pro is purchased as an Idea Generator, what would it cost to upgrade to the CNC Edition later on?

Answer:  The initial purchase would consist of the discounted price of Cabinet Pro for $2,350.  When upgrading to the CNC Edition, we would subtract the regular price of Cabinet Pro, $3,650, from the regular price of the CNC Edition, $7,950 for a total of $4,300.

Competitive Upgrades

If you already own a computer software design program, whose company offers a CNC upgrade, you may qualify for a competitive upgrade to the full CNC Edition of Cabinet Pro or Door Pro for a substantial discount.  The reason we offer such a discount is very simple:  we recognize the time and money you have already spent in the software you currently own, and would like to reduce the financial burden for you to switch to our full manufacturing software package.

To qualify for this Competitive Upgrade, you must provide,

1.  Written documentation showing that you own a software package.

2.  Written documentation that the software package you own has available a CNC version.

3.  Trade-in of your design software with at least one key, if the program came with keys.

Note:  This must be a first-time purchase of this software.  If you already own Cabinet Pro or Door Pro, including any trial version, then this Competitive Upgrade does not apply.

Please FAX this written documentation, along with your Purchasing Agreement, to Siskiyou Products.

Educational Discounts

For accredited colleges, technical schools, and high schools, we offer a 50% discount off the regular price of Cabinet Pro Standard, Cabinet Pro CNC, Door Pro Standard, or Door Pro CNC.  Cabinet Pro Lite is not appropriate for educational facilities, and therefore does not qualify for this discount.  In addition, the Idea Generator option does not qualify for this discount.

Why Technical Support is not offered on previous versions of our Software

Please note that Technical Support is only given for the most recent version of Cabinet Pro, Door Pro, and Garage Pro. Technical Support for previous versions is not offered at all because of the simple fact that Cabinet Pro, Door Pro, and Garage Pro are dynamically evolving programs, as they have been since 1986. Since 1986, numerous changes to the program have occurred:

A. Enhancements existing on the current version may not have existed on older versions.

B. The same Routines have been changed, making the new version operate differently than old versions.

C. Screens and command buttons have been modified or deleted, making the results different.

D. Bugs that may have been discovered have been fixed.

E. Features that exist on the current version of these programs may not exist on previous versions. And features that existed on previous versions may not exist on the current version.

F. Even the SAME command buttons that existed on previous versions may well have different instructions assigned to them in the current version.

G. Compatibility issues between versions can be serious. A job created in today's version cannot be loaded into a version from, say, 5 years ago.

In summary, the program that exists today is not the same that existed previously. It would be virtually impossible to maintain support for the hundreds of versions that have been released since 1986.  In addition to numerous program changes, there are also changes that have occurred in the operating system.

A. Cabinet Pro requires a number of so-called "system files" that are part of the operating system that runs your computer. Because newer computers have operating systems on them that contain system files that did not exist on earlier operating systems, providing installations with those system files on them would result in overwriting the newer system files, thus possibly interfering with the operation of your other programs existing on your computer. It is therefore a very bad idea to install ANY program that is a few years old on a new computer. So rather than running the risk of corrupting your OTHER programs that exist on your computer, we have chosen to not provide CD installations from previous years.

B. If a corruption of some sort occurs, because one of your programs requires a newer version of a system file, of if WINDOWS itself started to not operate correctly because of the installation of older system files, we would have a serious problem on your computer that could only be fixed by completely re-installing WINDOWS. This would undoubtedly cause a lot of frustration for both Siskiyou Products and the company installing the old version of Cabinet Pro. As a result, we have chosen to not provide CD installations from previous years.

Because of all of the issues mentioned above, Technical Support is only given for the most recent version of Cabinet Pro, Door Pro, and Garage Pro. Technical Support for previous versions is not offered at all.  There exists a combined charge for technical support and updates, that is optional for the customer.

Cabinet Pro® and Door Pro® are Trademarks of Siskiyou Products
Telephone: (541) 776-9133 Fax: (541) 776-0007
Click here to officially enter the website of Cabinet Pro and Door Pro