Technical Support
(Please note: Only the
most recent version of Cabinet Pro or Door Pro is supported.
If you are not current with update/support fees, please
click here.)
If you
would like to email us a general question concerning a program, then
click
here
If you
would like us to
connect to your computer
in order to solve a problem, then
click
here
If
you have a question that is related to a job you are working
on, then click here.
If you would like to
view other questions
asked by customers, then
click
here
Known Issues, and their solutions
Click here for Training and Individualized Tutoring
Option 2: Job Specific Support
If we have the actual job that you are working on,
and you have the most recent version of the program on your computer, it is much
easier to solve whatever problem you are experiencing if you send us your job
and your setup. So please take the
time to back up your job and send it to Siskiyou Products, using the following
directions:
1. Access the OPENING SCREEN of either Cabinet Pro or Door Pro.
2. Access TOOLS MENU - BACKUP - BACKUP CURRENT JOB FOR EMAIL
3. After the process is complete, your backed up job will exist in C:\Program Files\Cabinet Pro\Backup. If the job you backed up was job number 5, then the name of the file that contains this job is JOB5.ZIP
4. You may now ATTACH or INSERT this file to an email and send it to Siskiyou Products.
5. Exit out of the program, and go online with your email service.
6. Compose an email and address it to
one of our representatives.
7. Write a message in your email that describes the problem you are having with your
job, and make sure you place the word
support
in the subject line. (To
avoid viruses, we delete all files that carry an attachment, unless the word
support is in the
subject line.)
8. After you have written a message, AND BEFORE YOU SEND IT, look for a button or menu titled "Insert", "Attachments", "Attach File" , or something
similar that will allow you to ATTACH A FILE to your email message.
9. Browse your folders and go to "My Computer\C:\Program Files\Cabinet Pro\Backup". When you have opened the Backup folder under Cabinet Pro, you will see the job you backed up above. In our example above, the job that was backed up was JOB 5. The file that was made had the name JOB5.ZIP. When you open the Backup folder, you may only see the file as "JOB5", rather than as "JOB5.ZIP". Attach this file to your email.
10. After you have written your message describing the problem, and after you have attached the job file to your email, press the SEND button.
11. Now that you have sent the job, make sure you are using the current
version. Click here to transfer to the Download
Page, and compare the Program Update version with that existing on your
computer. You may check which version exists on your computer by
accessing Cabinet Pro or Door Pro, and then by viewing your version while at
the Opening Screen, as shown by the red arrow
below:
Click
here
for more information on the error, "16-bit MS-DOS Subsystem error".
or, download and install your missing files by clicking
here.