Frequently asked questions

General

I am new to this and am not sure what questions to ask about software.


This is such a common situation, that we have put together a number of suggestions for you. Be sure to read our Guide to Purchasing Software when interacting with a software representative from any company....including ours!.




How does Cabinet Pro or Door Pro compare with your competitors' programs?


Please read our Guide to Purchasing Software for a generic answer to this question. Our Standard Policy is that we do not comment on the software of our competitors, especially if the competitor is not present.




Do you offer a free trial?


We offer a free Test Drive, not a free trial. What is the difference? With a Test Drive, you will receive instant personalized instruction, immediate answers to your concerns, and will see for yourself precisely how Cabinet Pro or Door Pro will or will not meet your demands.




How long have you been in business?


Cabinet Pro LLC has been developing and marketing software for the cabinet maker since 1986. Read the history of Cabinet Pro LLC on our About Us page.




Is Cabinet Pro easy to use?  Is it user friendly?


This question is hard to answer, because what is easy for one person might be very difficult for another. We have had some customers tell us that Cabinet Pro is extremely easy to use, and have gotten a handle on the program within just a few days. Others have said it has taken a few weeks to feel comfortable with the program. Still others have, unfortunately, been unhappy with the program. So the only thing we can say with certainty is that it will indeed take work to learn the program, that we have spent over 20 years in trying to make the program both functional and relatively straightforward to use, and that we have made a number of video tutorials as part of the program to make learning easier. But the fact remains that Cabinet Pro is designed for making complicated custom cabinets according to your method of construction! And the more a program of this type allows you to customize your cabinets, the greater the learning curve. So learning Cabinet Pro will take work....but it will be worth it!





Program Capabilities

Does Cabinet Pro allow both face frame and frameless construction?


Yes, Cabinet Pro allows both types of construction at no additional cost.




Can cutlists be switched from millimeters to inches and vice versa?


Each cutlist may be defined, per column, to show millimeters, fractional inches, or decimal inches. In addition, all input screens and informational screens may be switched from mm to inches by the press of a button.




Can I make global changes in the material that is used for making cabinets?


Yes, including changes in material thickness. Once material changes are made, the bid, cutlist, and CNC machining for all parts of the cabinet is re-calculated, since material thickness will definitely affect all of these areas.




Is Cabinet Pro like a CAD program where I can build anything that I may need?


No. Although Cabinet Pro utilizes CAD in its design, and there are numerous ways in which cabinets can be customized, Cabinet Pro is basically a Cabinet Manufacturing software that concentrates on cabinets, doors, and drawers.




Does Cabinet Pro and Door Pro support CNC?


Yes, extremely well. Cabinet Pro and Door Pro both support CNC machines by writing the CNC code that drills holes, makes dado cuts, bores large holes, cuts arches, and cuts out the parts themselves from raw panels. And once the software is set up so that its CNC machining rules are defined, Cabinet Pro and Door Pro machine parts automatically and accurately.




Are MDF doors supported by your CNC software?


Yes. Both Cabinet Pro CNC and Door Pro CNC support the design and machining of MDF doors. See our descriptions of how both Cabinet Pro CNC and Door Pro CNC process MDF doors. You can also watch our video below on machining MDF doors.




If I make changes on a cabinet, such as dimensions, number of openings, etc., will Cabinet Pro adjust the cutlist?


Yes, all cutlist reports are determined by the current cabinet definitions. If you change anything about a cabinet, including its material, edgebanding, overlaps, etc, Cabinet Pro will re-calculate all data for cutlists, pricing, and CNC machining locations.




We make some of our parts a little larger than their finished dimensions.  Does Cabinet Pro support this?


Yes. Cabinet Pro/Door Pro allows for both finished dimensions and machining dimensions. For each part defined in the cutlist, you may tell the program to add or subtract a given amount from the width and length of that part in order to define how you want that part machined.




Does the cutlist take into consideration edgebanding for various parts?


Yes. Each part can be defined to accept edgebanding on each of their edges. Cabinet Pro/Door Pro then gives you the option to subtract the thickness of your edgebanding in the cutlist on each part that edgebanding is applied, if you so desire. Be sure to watch our video on how CNC machining is automatically adjusted for edgebanding.




We use "heavy" and "light" designations because we only want to see 1/16ths on our cutlist.  Does Cabinet Pro and Door Pro support this?


Yes! For example, on each cutlist you can define whether you want to designate a measurement like 3/32 as 1/16+, 1/8-, 3/32, or as a decimal. Of course, you can also designate the measurements to be displayed as millimeters.




Can Cabinet Pro produce an accurate cutlist for truly custom cabinets?


This is one of our most commonly asked questions. Cabinet Pro has developed since 1986 to address the various problems and needs associated with the truly custom cabinet shop. One of our accomplishments since 1986 has been to not only produce accurate cutlists for custom cabinetry, but also to allow the user the ability to format those cutlists in a way that is most suited to his/her needs. Be sure to watch the video below on generating cutlist reports.




Do I need both Cabinet Pro and Door Pro if I make my own doors in my cabinet shop?


Usually, the answer to this is no, you do not. Cabinet Pro allows the user to make his/her own doors with full cut lists defining each part of all doors made. He may also obtain door reports that will allow him to order them from a door company. The only reason one should purchase both Cabinet Pro and Door Pro is if your company produces not only cabinets, but also cabinet doors for other cabinet shops.





Prices and Fees

How much does your Technical Support cost?


Our Technical Support is FREE. We do not have any mandatory maintenance or annual fees for any purchased software.




What if my computer crashes?  How much will it cost me to get the software on another computer?


Since 1986, when we first began our business, Cabinet Pro LLC has never charged anyone to re-download, re-install, and re-register Cabinet Pro or Door Pro onto another computer after a computer crash of some sort.




Why are your prices so low?


We at Cabinet Pro LLC have always had a different vision in mind than simply making money. Our vision, since 1986, has been, and continues to be, to provide a very high quality software package at a very affordable price to as many people as possible. We strive to keep our prices low by keeping our overhead down, our distributorships to a minimum, and our advertising costs reasonable. All of our prices are listed on our Purchase Prices page.




Is additional Training necessary?


In most cases, training in the use of any of the Standard versions of Cabinet Pro or Door Pro is not necessary. In almost all cases with the purchase of any of the CNC versions of Cabinet Pro or Door Pro, at least one or two days of one-on-one training is strongly suggested.





Technical

Will you, Cabinet Pro LLC, set up Cabinet Pro's parameters for our shop?


In most cases, the answer to this is "no". We will answer your questions, and train you if necessary, but the final responsibility of having Cabinet Pro or Cabinet Pro CNC perform as you require rests with you, the customer. The only case where we will help you set up Cabinet Pro is during onsite training, where we can test firsthand the results of how Cabinet Pro is being setup.




If I buy Cabinet Pro or Door Pro, how will I learn how to use it?


The software comes with video tutorials that will help you setup the different aspects of the program. Individualized training is also available.




What is the difference between your offering of Technical Support and of Training?


Technical Support consists of relatively short answers to questions you may have on the operation of our software, and is given by email, telephone, or online remote access to your computer. Training consists of one-on-one tutoring on the operation of our software given in one or two hour blocks of pre-scheduled time.




Do I need to purchase Premium Graphics?


If you require a more realistic-looking 3D Rendering of a kitchen, office, closet system, garage system, or whatever you will be designing, then you may want to purchase the Premium upgrade. To see some examples of our Standard graphics vs. Premium Graphics, watch the video below.





Rental

What is the rental option?


The Rental option simply authorizes you to use Cabinet Pro for 90-days at a time, and does not involve a commitment of any sort. You can quit renting when you want, and you can come back to rent for another three months when you want. Rental fees are low because you are simply paying for the 90-day use of our software.




What is better: Renting or Purchasing?


Cabinet Pro LLC also offers its software at various purchasing options and at truly affordable prices. So even though we provide rentals and even though technical support is free with all of our rentals and all purchases, our Purchasing options are still more economical in the long run. One of our competitors, for example, charges about $2,000 for the first 3 months to rent their CNC software, and then $3,600 per year after that. Over a 5-year period you would be spending $20,000 for just the rental fee....and still own nothing!




May I rent the software for a month just to try it out before I purchase?


All rentals are for 90 days, not 30. If you need a Trial Version of Cabinet Pro, then we strongly suggest you take advantage of our Free Test Drive rather than spending money on a 90-day rental and having to spend time learning the software just to see if it will perform as you require.




If I decide to purchase after I rent for a while, are any of my rental fees applied to my purchase?


Yes. The unused portion of a given 90-day rental may be applied to a purchase of a Standard or CNC Option. For example, if you paid $450 for a 90 day rental of Cabinet Pro CNC Option 4P and after 10 days decided to purchase CNC Option 4P, then the balance of the unused portion, in this case $400 (representing the remaining 80 days), could be applied to your purchase.




What if I rent one version of Cabinet Pro and then want to upgrade to a higher version?


There would be a charge for the difference in the One Time Rental Setup Fee only if this was an upgrade to a higher version. In addition, any balance of the rental fee that is remaining on your current 90-Day Rental would be applied to the upgraded 90-Day Rental. No refund on the One Time Rental Setup Fee is given when downgrading from one version to a lower version. However, any balance of the rental fee that is remaining on your current 90-Day Rental would be applied to the downgraded 90-Day Rental.




Do you provide free training and technical support if I rent Cabinet Pro?


Yes. In addition to our free training curriculum that is found at the Video Help Center of our software, as well as numerous video tutorials on virtually every screen within Cabinet Pro, we also offer free Technical Support while you rent our software. All Rental options qualify for Premium Technical Support. In addition to this free training and free technical support, we also offer personalized one-on-one training at a nominal cost, if it is needed.




How do I acquire more seats if I want the program on multiple computers?


You would only have to pay another rental fee. For example, if you were renting Cabinet Pro STD Option 4P, and you wanted two seats, then your monthly charge would be $160 (2 x $80), making your quarterly payment $480. You would not have to pay the Rental Setup fee again.




Are "security keys" required while I rent Cabinet Pro?


No. Cabinet Pro LLC has never, does not now, nor will ever use "security keys" to protect its software. Security Keys (or dongles) are a major source of unearned money for software companies and something that we are committed to never using.




How do I make my regular quarterly payments?


From the opening screen of Cabinet Pro access "Internet" and then select, "Pay Rental Fee". That selection will take you directly to the payment webpage. Alternatively, simply access the payment page directly from www.cabinetpro.com. However you get to this webpage, click the appropriate Make Payment button above for your particular rental and you will be taken to a secure screen to make your quarterly payment.




How do I get started with a rental of Cabinet Pro?


Instructions for getting started are detailed at the top of the Rental page.