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Guide to Purchasing Software

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  • I am new to this and am not sure what questions to ask about software.
    This is such a common situation, that we have put together a number of suggestions for you. Be sure to read our Guide to Purchasing Software when interacting with a software representative from any company....including ours!.
  • How does Cabinet Pro or Door Pro compare with your competitors' programs?
    Please read our Guide to Purchasing Software for a generic answer to this question. Our Standard Policy is that we do not comment on the software of our competitors, especially if the competitor is not present.
  • Do you offer a free trial?
    We offer a free Test Drive, not a free trial. What is the difference? With a Test Drive, you will receive instant personalized instruction, immediate answers to your concerns, and will see for yourself precisely how Cabinet Pro or Door Pro will or will not meet your demands.
  • How long have you been in business?
    Cabinet Pro LLC has been developing and marketing software for the cabinet maker since 1986. Read the history of Cabinet Pro LLC on our About Us page.
  • Is Cabinet Pro easy to use?  Is it user friendly?
    This question is hard to answer, because what is easy for one person might be very difficult for another. We have had some customers tell us that Cabinet Pro is extremely easy to use, and have gotten a handle on the program within just a few days. Others have said it has taken a few weeks to feel comfortable with the program. Still others have, unfortunately, been unhappy with the program. So the only thing we can say with certainty is that it will indeed take work to learn the software, focused effort and patience to set up Cabinet Pro to match YOUR construction methods, that we have made a number of video tutorials as part of the program to make learning and setup easier, and that we offer individual training (at additional cost) to help you set Cabinet Pro up to reflect your methods of construction. But the fact remains that Cabinet Pro is designed for making complicated custom cabinets according to your method of construction and machining! And the more a program of this type allows you to customize your cabinets and the machining of your parts, the greater the learning curve. So learning Cabinet Pro and setting it up to match your construction requirements will take work....but it will be worth it!
  • Does Cabinet Pro allow both face frame and frameless construction?
    Yes, Cabinet Pro allows both types of construction at no additional cost.
  • Can cutlists be switched from millimeters to inches and vice versa?
    Each cutlist may be defined, per column, to show millimeters, fractional inches, or decimal inches. In addition, all input screens and informational screens may be switched from mm to inches by the press of a button.
  • Can I make global changes in the material that is used for making cabinets?
    Yes, including changes in material thickness. Once material changes are made, the bid, cutlist, and CNC machining for all parts of the cabinet is re-calculated, since material thickness will definitely affect all of these areas.
  • Is Cabinet Pro like a CAD program where I can build anything that I may need?
    No. Although Cabinet Pro utilizes CAD in its design, and there are numerous ways in which cabinets can be customized, Cabinet Pro is basically a Cabinet Manufacturing software that concentrates on cabinets, doors, and drawers.
  • Does Cabinet Pro and Door Pro support CNC?
    Yes, extremely well. Cabinet Pro and Door Pro both support CNC machines by writing the CNC code that drills holes, makes dado cuts, bores large holes, cuts arches, and cuts out the parts themselves from raw panels. And once the software is set up so that its CNC machining rules are defined, Cabinet Pro and Door Pro machine parts automatically and accurately.
  • Are MDF doors supported by your CNC software?
    Yes. Both Cabinet Pro CNC and Door Pro CNC support the design and machining of MDF doors. See our descriptions of how both Cabinet Pro CNC and Door Pro CNC process MDF doors. You can also watch our video below on machining MDF doors.
  • If I make changes on a cabinet, such as dimensions, number of openings, etc., will Cabinet Pro adjust the cutlist?"
    Yes, all cutlist reports are determined by the current cabinet definitions. If you change anything about a cabinet, including its material, edgebanding, overlaps, etc, Cabinet Pro will re-calculate all data for cutlists, pricing, and CNC machining locations.
  • We make some of our parts a little larger than their finished dimensions.  Does Cabinet Pro support this?
    Yes. Cabinet Pro/Door Pro allows for both finished dimensions and machining dimensions. For each part defined in the cutlist, you may tell the program to add or subtract a given amount from the width and length of that part in order to define how you want that part machined.
  • Does the cutlist take into consideration edgebanding for various parts?
    Yes. Each part can be defined to accept edgebanding on each of their edges. Cabinet Pro/Door Pro then gives you the option to subtract the thickness of your edgebanding in the cutlist on each part that edgebanding is applied, if you so desire. Be sure to watch our video on how CNC machining is automatically adjusted for edgebanding.
  • We use "heavy" and "light" designations because we only want to see 1/16ths on our cutlist.  Does Cabinet Pro and Door Pro support this?"
    Yes! For example, on each cutlist you can define whether you want to designate a measurement like 3/32 as 1/16+, 1/8-, 3/32, or as a decimal. Of course, you can also designate the measurements to be displayed as millimeters.
  • Can Cabinet Pro produce an accurate cutlist for truly custom cabinets?
    This is one of our most commonly asked questions. Cabinet Pro has developed since 1986 to address the various problems and needs associated with the truly custom cabinet shop. One of our accomplishments since 1986 has been to not only produce accurate cutlists for custom cabinetry, but also to allow the user the ability to format those cutlists in a way that is most suited to his/her needs. Be sure to watch the video below on generating cutlist reports.
  • Do I need both Cabinet Pro and Door Pro if I make my own doors in my cabinet shop?
    Usually, the answer to this is no, you do not. Cabinet Pro allows the user to make his/her own doors with full cut lists defining each part of all doors made. He may also obtain door reports that will allow him to order them from a door company. The only reason one should purchase both Cabinet Pro and Door Pro is if your company produces not only cabinets, but also cabinet doors for other cabinet shops.
  • How much does your Technical Support cost?
    Our Technical Support is FREE. We do not have any mandatory maintenance or annual fees for any purchased software.
  • What if my computer crashes?  How much will it cost me to get the software on another computer?
    Since 1986, when we first began our business, Cabinet Pro LLC has never charged anyone to re-download, re-install, and re-register Cabinet Pro or Door Pro onto another computer after a computer crash of some sort.
  • Why are your prices so low?
    We at Cabinet Pro LLC have always had a different vision in mind than simply making money. Our vision, since 1986, has been, and continues to be, to provide a very high quality software package at a very affordable price to as many people as possible. We strive to keep our prices low by keeping our overhead down, our distributorships to a minimum, and our advertising costs reasonable. All of our prices are listed on our Purchase Prices page.
  • Is additional Training necessary?
    In most cases, training in the use of any of the Standard versions of Cabinet Pro or Door Pro is not necessary. In almost all cases with the purchase of any of the CNC versions of Cabinet Pro or Door Pro, at least one or two days of one-on-one training is strongly suggested.
  • Will you, Cabinet Pro LLC, set up Cabinet Pro's parameters for our shop?"
    In most cases, the answer to this is "no". We will answer your questions, and provide one-on-one training for you if necessary (at additional cost), but the final responsibility of having Cabinet Pro or Cabinet Pro CNC perform as you require rests with you, the customer. Remember: Cabinet Pro is made for Custom Cabinet Shops and must be set up for YOUR methods of construction. Although building method examples exist within Cabinet Pro, these are examples only and will not match your requirements.
  • If I buy Cabinet Pro or Door Pro, how will I learn how to use it?"
    The software comes with video tutorials that will help you setup the different aspects of the program. Individualized training is also available.
  • What is the difference between your offering of Technical Support and of Training?
    Technical Support consists of relatively short answers to questions you may have on the operation of our software, and is given by email, telephone, or online remote access to your computer. Training consists of one-on-one tutoring on the operation of our software given in one or two hour blocks of pre-scheduled time.
  • Do I need to purchase Premium Graphics?
    If you require a more realistic-looking 3D Rendering of a kitchen, office, closet system, garage system, or whatever you will be designing, then you may want to purchase the Premium upgrade. To see some examples of our Standard graphics vs. Premium Graphics, watch the video below.
  • What is the rental option?
    The Rental option simply authorizes you to use Cabinet Pro and/or Door Pro for a certain period of time. You may rent by the quarter, which is defined as 90 days. There is no binding subscription for a Simple Rental, so you can cancel the rental anytime you wish without penalties, and then start up again when you need to. Once you know that Cabinet Pro or Door Pro will work for your company, you may want to subscribe to the Simple Rental for 12 months. Subscriptions are awarded a 10% discount and are charged by Cabinet Pro LLC per month for 12 months. (See the FAQ, "Do you offer a discount if I subscribe for 12 months?") In summary, we have a Simple Rental that requires no commitment over 3 months, we have a 12-Month Subscription that offers a 10% discount for a 12 month commitment, and we have a Rent-to-Own option. (See the FAQ, "How does the "Rent-to-Own" Option work?") If you are thinking of purchasing our software, rather than renting, then we suggest that you either rent the software for 3 months to make sure it is a good fit for your business, or schedule a Free Test Drive so that you can access our computer remotely and see precisely how our software operates and how it can fill your manufacturing and design requirements.
  • Do you offer a discount if I subscribe for 12 months?
    Yes! This would be the least expensive rental option available. We offer a 20% discount if you subscribe to the Simple Rental for 12 months. This discount is available for the Simple Rental only, not the Rent-to-Own option. (The Rent-to-Own option already requires a 30-month subscription at a higher monthly rate.) When you fill out the Rental Agreement, be sure to select the 12-Month Subscription option at §5. In addition, deduct 20% off the Simple Rental monthly fee of the program you are renting and place that dollar amount in §26 of the Rental Agreement. For example... If you choose to Subscribe to renting Cabinet Pro Standard for 12 months, then your monthly charge would be $78 ($98 minus 20%). A 12-month subscription to Cabinet Pro CNC would be $140 per month ($175 minus 20%).
  • How does the Rent-to-Own Option work?
    Simple rentals and subscriptions allow use of our software for a certain length of time, but there is no end to the monthly or quarterly rental fees. But at the same time, an outright purchase can result in a large cash outlay at one time. Our Rent-to-Own Option solves both of these problems by allowing you to purchase our software with low monthly installments for a total of 30 months. This option costs a little more than an outright Purchase or a Simple Rental, but the low monthly payments that Cabinet Pro LLC will make for you are usually well worth the extra cost. The first 90 days of the Rent-to-Own program is a non-refundable paid trial period during which time you may choose to cancel the Rent-to-Own program without penalty. After the initial 90-day trial period is over, neither party may exit the contract or change the Rental Fee for the duration of the contract, and Cabinet Pro LLC will begin deducting the monthly charge each month for the remaining 27 months. After 30 months have been paid you will qualify to request that the Software Package you have been renting be converted from a rental to a purchased program, thus no longer requiring any more rental payments!
  • What kind of Technical Support and Training do you provide?
    We offer free Technical Support, some free Training, and some paid Training. Technical Support Technical Support is always free, whether you are up-to-date with our software or not. 1. If you have a technical support issue that does not need an immediate answer, you can send a Technical Support Ticket via email. Usually, a response to your email will be within 24 hours. 2. If you need immediate technical support, then skip the email and simply call our office. We may then access your computer remotely to solve your issue within minutes. Our philosophy concerning Technical Support is very simple: when you need answers to software issues, you need to talk with someone immediately, and you need the issue you are having solved ASAP. So we are available from 8AM to 5PM Monday thru Friday to answer your questions and solve issues arising from the use of Cabinet Pro or Door Pro. Sometimes we may direct your question to a particular video within the Video Help Center. But regardless of how your questions are handled, know that we consider getting you the Technical Support you need as quickly as possible is of supreme importance to the staff of Cabinet Pro LLC. Training In addition to our free training curriculum that is found at the Video Help Center of our software, as well as numerous video tutorials on virtually every screen within Cabinet Pro, we also offer some FREE personalized one-on-one training shown in the description of each rental option. Finally, if you require additional one-on-one training, then we offer various sessions at a nominal cost.
  • May I rent the software for a month just to try it out before I purchase?
    All rentals are for either 90 days or for 365 days, not 30. If you need a Trial Version of Cabinet Pro, then we strongly suggest you take advantage of our Free Test Drive rather than spending money on a 90-day rental and having to spend time learning the software just to see if it will perform as you require. In a Free Test Drive, you will be viewing Cabinet Pro on our computer remotely and will be able to ask any questions you want to see precisely how the software operates. Of course, if you want to be absolutely certain that Cabinet Pro or Door Pro will work for you, then there is no substitute for renting the software as a Simple Rental for 3 months.
  • If I decide to purchase after I rent for a while, are any of my rental fees applied to my purchase?"
    Yes. The unused portion of a given 90-day rental may be applied to a purchase of a Standard or CNC Option. For example, if you paid $525 for a 90 day rental of Cabinet Pro CNC and after 10 days decided to purchase Cabinet Pro CNC, then the balance of the unused portion, in this case $467 (representing the remaining 80 days), could be applied towards your purchase.
  • Are update fees included?
    Renters are required to pay 1/2 of the annual update fees. The other half is buried within your quarterly or yearly payments. You can view the cost on the Pay Update Fee page. Technical Support, however, is free of charge.
  • How do I acquire more seats if I want the program on multiple computers?
    For Simple Rentals and Subscription Rentals, Simply add $30 per extra seat per month if it is a Standard (non-CNC) version you are renting. Or ... Add $50 per extra seat per month if it is a CNC version you are renting. For Rent-to-Own rentals, There exists a 70% discount for additional seats. Therefore, add 30% of the monthly rental amount per extra seat. For example, if renting-to-own 1 Cabinet Pro CNC seat and 2 Cabinet Pro Standard seats, your monthly charge for 30 months would be $186 for 1 seat of Cabinet Pro CNC $74 for 2 more seats of Cabinet Pro Standard (2 x $123) x 30% = $59 (rounded to nearest dollar) $260 Total monthly charge
  • Are "security keys" required while I rent Cabinet Pro?"
    No. Cabinet Pro LLC has never, does not now, nor will ever use "security keys" to protect its software. Security Keys (or dongles) are a major source of unearned money for software companies and something that we are committed to never using.
  • How do I make my regular quarterly payments?
    From the opening screen of Cabinet Pro access "Internet" and then select, "Pay Rental Fee". That selection will take you directly to the payment webpage. Alternatively, simply access the payment page directly from www.cabinetpro.com. However you get to this webpage, click the appropriate Payment button above for your particular rental and you will be taken to a secure screen to make your quarterly payment. NOTE: If you switch from quarterly payments to monthly payments with a 12-month subscription you must call Cabinet Pro LLC to make that change with our office.
  • How do I get started with a rental of Cabinet Pro?
    It is very simple to get started. See the "Instructions for New Customers" that are located at the top of this webpage.
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