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Guide to Requesting Technical Support via Email

If you are authorized for Updates throughout 2020, make sure you are on the current version of Cabinet Pro or Door Pro before sending a Technical Support Ticket.

DIRECTIONS:

 

STEP 1:  Please cut and paste the information inside the box below into an email addressed to support@cabinetpro.com, with the word SUPPORT in the subject line.                                  

 

STEP 2:  Fill out your company information

 

STEP 3:  Briefly state the problem or question you are having. We also consider any question about the software as a "problem."

 

STEP 4:  Describe How to Reproduce the Problem. 

 

STEP 5:  Attach the job that was backed up when you first pressed the "Email Support" button. Access the C:\Cabinet Pro\Backup folder where you will see all job backups.

 

STEP 6:  Click on the Send Email button below.

COMPANY NAME:

YOUR NAME:

TELEPHONE:

EMAIL ADDRESS:

 

THE PROBLEM:

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HOW TO REPRODUCE:

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ATTACH YOUR JOB

PLEASE NOTE: A job is required not only because it will help in diagnosing the solution for a job-related question, but also because it will contain all of your customized Setup Files. It is important to inspect these files to understand how you have set up Cabinet Pro or Door Pro in order to provide an appropriate response to your technical support question.

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